THIS REPORT is designed as a practical guide to help you and your firm get to grips with process improvement techniques, and to understand their core benefits and practical applications in a legal environment.
With contributions from leading law firms, consultants, and internationally renowned experts on legal process improvement and project management, this report:
- Provides in-depth, strategic, and tactical guidance on the application of process improvement in law firms;
- Outlines the different approaches firms are taking, and includes case studies highlighting what the results have been for those who have already adopted process improvement techniques;
- Includes practical guidance on implementing process improvement – from gaining buy-in through to process mapping and devising different strategies; and
- Explains the relationship between legal process improvement and related disciplines and key methodologies such as Lean and Six Sigma, project management, and KM.
Chapter 1: The case for process improvement: A Lean Six Sigma perspective
Chapter 2: Dissecting processes: How to create a legal process improvement program
Chapter 3: Mastering complexity: Current and future tools for legal process optimization
Chapter 4: Building a simple process map of your organization
Chapter 5: 5S
Chapter 6: DMAIC: The framework
Chapter 7: Creating valuable knowledge in the firm through legal project management
Chapter 8: A simple legal project management framework
Chapter 9: Linking project management to pricing strategy
Chapter 10: How KM staff can help drive successful legal project management initiatives
Chapter 11: Rethinking workflows: Re-engineering case management processes
Chapter 12: Why deliver services online?