The Lawyer’s Guide to Legal Process Improvement

THIS REPORT is designed as a practical guide to help you and your firm get to grips with process improvement techniques, and to understand their core benefits and practical applications in a legal environment.

With contributions from leading law firms, consultants, and internationally renowned experts on legal process improvement and project management, this report:

  • Provides in-depth, strategic, and tactical guidance on the application of process improvement in law firms;
  • Outlines the different approaches firms are taking, and includes case studies highlighting what the results have been for those who have already adopted process improvement techniques;
  • Includes practical guidance on implementing process improvement – from gaining buy-in through to process mapping and devising different strategies; and
  • Explains the relationship between legal process improvement and related disciplines and key methodologies such as Lean and Six Sigma, project management, and KM.


Chapter 1: The case for process improvement: A Lean Six Sigma perspective

Chapter 2: Dissecting processes: How to create a legal process improvement program

Chapter 3: Mastering complexity: Current and future tools for legal process optimization

Chapter 4: Building a simple process map of your organization

Chapter 5: 5S

Chapter 6: DMAIC: The framework

Chapter 7: Creating valuable knowledge in the firm through legal project management

Chapter 8: A simple legal project management framework

Chapter 9: Linking project management to pricing strategy

Chapter 10: How KM staff can help drive successful legal project management initiatives

Chapter 11: Rethinking workflows: Re-engineering case management processes

Chapter 12: Why deliver services online?

Publication date:
December, 2014




About the authors

Catherine Alman MacDonagh, JD
Catherine Alman MacDonagh, JD is a Legal Lean Sigma Black Belt and a certified Six Sigma Green Belt.

Kim R Craig
Global director, legal project management office, Seyfarth Shaw

Andrew M Baker
Global director, legal technology innovations office, Seyfarth Shaw

Tim Hanson
Director, Change Harbour

Simon Thompson
Director, Change Harbour

Robert Millard
Partner, Møller PSF Group

Chris Bull
Chris Bull is a founding Executive Director of professional services consultancy Kingsmead Square.

Lann Wasson
Senior manager of knowledge management, Husch Blackwell LLP

Barbara J Boake
Partner, McCarthy Tétrault LLP.

Rick A Kathuria
National director, projectmanagement office and legal logistics, Gowling Lafleur Henderson LLP

Antony Smith
Founder, Legal Project Management Limited

Scott Rechtschaffen
Chief knowledge officer, Littler Mendelson

Stephanie Kimbro
Member of Burton Law LLC, a virtual law firm offering online unbundled and traditional full service representation in North Carolina, Ohio, and the District of Columbia.


£199 (£9.50 p&p)