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Why this report, why now? If we could know in 2020 what we will know in 2025 (only five foreseeable years into the future), how would we change our attitudes, actions, and the way in which we practice law, the services we offer, the clients we target, and the ways in which we choose to deliver our services? Indeed – if we could have known a year ago the events of the first three months in 2020, what might we have done to prepare? The American writer and humorist, Mark Twain, advised: “When everybody is out digging for gold, the business to be in is selling shovels!” So, what foreseeable trend may represent the figurative “shovel” that every client will need tomorrow? Horizon Scanning: Modernizing Legal Service Delivery takes a look at the ways in which the delivery of legal services might change in the foreseeable future, bringing together the advice of leading industry practitioners and consultants who scan the legal horizon for indicators of change, offering their predictions, and sharing experience and practical guidance. Including analysis of the impact of COVID19 on legal services, this timely book will help law firms prepare for the known and unknown disruptions that will impact their business models over the next few years. Contents Chapter 1: Seeing the future first – analyzing strategic trends By Patrick J. McKenna, author, lecturer, strategist, and advisor to the leaders of premier law firms Chapter 2: The customer is always right – how client expectations will shape the delivery of legal services By David Kerr, director, Moore Legal Technology Chapter 3: What customer-focused really means for law firms By Jon Whittle, Jon Whittle Consulting Ltd Chapter 4: Considering the end-client By Jason P. Williams, global head of client service management, HSBC Chapter 5: Lawyers must win the technology race By Wayne Hassay, managing partner, Maguire Schneider Hassay, LLP Chapter 6: The future of spend management – using AI to improve the ROI of vendor relationships By Nathan Cemenska, Wolters Kluwer Chapter 7: The silver bullet fallacy of technology By Merry Neitlich, managing partner of EM Consulting, and Jerry Rosenthal, business process improvement leader, author, and speaker Chapter 8: Relationship management redefined with data By Lucy Bassli, founder and principal, InnoLegal Services Chapter 9: The value conversation – people and processes before technology By David Galbenski, Lumen Legal Chapter 10: Future growth is in focusing on industry expertise By Patrick J. McKenna, author, lecturer, strategist, and advisor to the leaders of premier law firms Chapter 11: 360 degrees of law By Mary Juetten, founder and CEO, Traklight Chapter 12: The impact of COVID -19 on future legal operations and the legal marketplace By Richard Brzakala Chapter 13: Litigation management in an uncertain world By Paul Williams, partner and general liability practice co-chair, Shook, Hardy & Bacon LLP |
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